[Resolved]  Reliance Communications Limited — False Promises for New Broadband Connection.

Address:

Pune, Maharashtra

The order for a Broadband connection was placed on 27th April with an initial payment of 1650 rs to a sales guy. I was promised that the connection and setup will be done within 2 days. It is 6th May and one after other I have been getting false promises. On 29th April as there was no technician, I made my first call to customer center and I was informed technician will be coming on 1st may to install the connection. However on 1st May, I rang the customer center to be mocked by the representative that Technicians do not work on public holidays. This really got my nerves and I asked to get the service asap or refund the initial payment. The representative assured me of a Technician to complete the installation on 4th May, Again no sign of any Reliance techs i made another call to customer center, to find out that reliance has ran out of modems and hence the delay. I demanded a refund but was refused with out a valid reason. I am just really frustrated of the false promises and stupid excuses, I do not want the connection anymore and want the refund. This is so annoying and tiresome to always wait in a call queue and get mocked by the representatives