Reliance Communications Limited — Getting 2G speed after buying a 3G Dongle Sim

Address:

Kolkata, West Bengal

Hi, This is really surprising how your the customer care of Relience works, a brief details of my complain 20th sept 2014 Night my 3G stopped working So, I gave it a night and decided to call on 21st sept and register a complain. 21st Sept 2014 When I called the customer care they did not agree the 3G was not working because of network issue but because I have low main account balance (which is absolutely wrong - I tried to argue with them if the reason my 3g is not working is low balance ...how did my broadband worked for last 1 week the lady said I"I dont know about that ... I will not take a network complain if you do not recharge with 10 rs" ) 22nd Sept 2014 - I was forced to recharge with rs 10 and then again call the customer care 3 times and after lots of arguments some one took my complain. Ref no.[protected]. and was told it would be resolved in 2 working days. 23rd sept 2014 - No action taken by relience 24th sept 2014 - Every time I call the customer care they say there computer is not working and please call back after 3 hours I even called the appelet authority and the lady very sweetly asked me to call back. After a dozon of emails sent to customer care I got a reply on 24th about a ticket no. may I know what is the reason for such a delay? and when will my issue will be resolved? Now after 15 days a gentle man called me to inform me about the unavailability of tower and hence the speed will not improve in my area, so basically after 15 days of investigation they had the realization that they do not have proper tower or network in my area, if that is the case I requested the gentle man to increase the validity as for last 15 days the net was not working, and when it started working it was working as 2G, so why should I pay for 3G where I am using 2G ... then the gentle man refused. is this how you are conducting your business? So, my request is if recience can not get the speed issue fixed ... then increase the validity of my dongel sim. Thanks Sourav [protected]