[Resolved]  Reliance Communications Limited — Internet Connectivity Problem on my Broadband connection. ID[protected]

Address:	Mumbai City, Maharashtra, 400709
Website:	www.rcom.co.in

I made complaint thru E-mail on 27/07/ 2016 at 4:34 PM, regarding Internet Connectivity Problem on my Broadband connection ID[protected].
On 28/07/ 2016 at 4:28 PM Arti Pharalay Officer-Customer Care, Reliance Communications Limited. responded thru their E-mail informing me the SR No. as[protected] and also it will be resolved within 24 hours.
On 28/07/2016 at 16:26 hours I also received the same Information thru SMS from 52811 .
On 28/07/2016 at 17:25 hours I received another SMS from 52811 informing me that SR No.[protected] has been processed.
I raised another mail on 29/07/ 2016 at 7:41 PM with a regret that after passing 48 + hours the SR No.[protected] is not resolved and Internet connectivity problem remains Intact on my Broadband connection .
On 30/07/2016 at 10:28 PM Adil Dhanan Officer-Customer Care, Reliance Communications Limited. Inform that –
“ We have escalated the issue to the relevant team, who will look into this matter and resolve it on higher priority. “
On 30/07/2016 I received SMS from 52811 informing me the SR.No. as[protected] and also that my Request will be Resolved in the next 02 Days .

On 02/08/2016 at 13:29 hours I received SMS from 52811 informing me that SR.No.[protected] has been Processed.
From above two SMS of date 28/07/2016 of 17:25 hours and 02/08/2016 of 13:29 hours from 52811 regarding SR Nos.[protected] &[protected] respectively It is quite clear that You are befooling your customers by giving them False Information regarding Resolve of their Complaints.
This shows a very Grim picture of your working system as well as Negligence in performing the responsibilities by your Engineers in resolving the customer concerns.