[Resolved]  Reliance Communications Limited — Mental harassment and Service not provide and Bill charge

Sep 06, 2016

Updated by singh.shamsher1987 Hi

I am so much confuse from your response. I am not able to understand you what do you want to say?

you have many department like bill department, customer care, bill waiver, termination and so on ... you all are not in sync.

Actually I want to understand the where is my mistake ?

I was registered lot of complain for fixed service of internet may be more than 10 but I didn't get any service and solution.
I was start registered complain from 26 APR 2016 to 3 May daily and 2 complain per day. but get same response server problem and will fixed in 24 hrs.
and after that I was start after 3 May daily registered complain for termination. approx 5-6 time. but I didn't get any response and call back.

And last when you generate bill for June. than I have clearly mention in email to you and i have written I have already Taken new connection and i do not want continues with you. I think you need to read my email again.

Can you please send to me you policy bond where is written connection termination take 3-4 month?
Can you send you policy bound where is written Reliance will not give you internet service but will charge connection?
Can you send to me you policy bound where is written Reliance server fault customer will repair server and give you bill as well?
Can you please send me my log complain data and recording to me?
Can you please any email or call recording where you confirm to me you internet service is working now ?
Can you please send to that recording and data where i told you please I want contentious with my service?
Can you please send to me server data where I consume single byte of Internet I have consume after registered my complain.

As per my understand if Reliance is not provide service to continue more 2 days then It will not be chargeable
why you are not able to provide bill waiver ?

How did you calculate I have pending bill send to me in details.


Regards
Shamsher singh

Sep 06, 2016

Updated by singh.shamsher1987 Please find below email that i send to reliance on 24 june. that time only one bill pending june bill
why didnt you terminate my connection that time when i clearly mention i do not want contentious with you and i already taken new connection?

I already pay one month bill advance how can you say you have pending bill?
where is my bill waiver ? when you was not providing service more then one month ?

can you provide me my complain data and recording where you take confirmation from me your internet working?

--- Original Message ---
On June 24, 2016 at 10:59 AM, "shamsher singh" wrote:



Hi,

I am highly frustrated from Reliance Internet and your service. I already registered complain more than 10 times. But I didn`t get any
service.My internet is not working from 25 Apr 2016. My first complain was register on 26 Apr. 2016 but I didn`t get any service till now.
every time, I got one response, some problem in server card, it will fix in 24 hrs. I don`t know when your 24 hrs will complete.

After multiple complain registered when i didn`t get any service after that I registered complain for disconnect my connection service
multiple time again same I didn`t get any call from reliance for confirmation If you are not able to provide service why are you running
business, I am so frustrated from your service still you are sending to me Bill or phone call as well. wow Its great.

For your information, Reliance already take bill month for next month advance and you take installation charge Rs. 799 after 4-5 month
you are not able to provide service now What i will do this installation. I already take another connection. My experience is not good
with reliance. Its overall is waste time and money as well .

Please return my money 799+ 812 = 1611 otherwise I will take some legal action against you.

Connection ID :[protected]

Regards,
Shamsher Singh
+91-[protected]

Sep 07, 2016

Updated by singh.shamsher1987 Hi,

I am highly highly frustrated with your response. I am not getting meaning of these your response email, you are doing same reply to of my all query every day. you are using same email template .I have written lot of question but i am not getting answer of any one.

Just I want to answer in simple and clean word of my all question. I want to know, how did you calculate my side pending amount Rs. 1190. you are not giving my pending amount and sending to me notice for your due amount of my side . I want to know and learn you math calculation.

you didn't send any bill to me after Rs.804 (11 May- 11 Jun ) bill. I already pay till May bill and one month advance and you are also writing email, bill waiver will not provide you . your service was not available from server side. because server card was not working . it should be default bill waiver. you are not give to me bill waiver because delay in termination. delay from you side not mine. I raised and explicitly said again and again for termination of each and every call. your agent Jumna Prashad (Mob. [protected]) told me "Reliance will not provide to service you should take connection from other vendor. because server card is not working and in your area only 3 connection so reliance will not provide card only for 3 connection". these are your agent word same word I already share this discussion with on conference call with Rohit ( from customer care agent from bill department ) please listen that audio again if you forget.

That time i already close the all conversion with your customer care then why you are send to me Notice for pending amount. Its really torture to customer again and again. Tell me how to convince of your all department. because you all are not in sync.

So I want all data of my register complain and recording.

I want some valuable response that would be meaningful.

Connection ID :[protected]

Regards,
Shamsher singh