[Resolved]  Reliance Communications Limited — My no is not working they stop the service of my mobile no

Address:

Kolkata, West Bengal

Dear Sir, I am biswajit, my reliance no is [protected]. I am using this no from last 6-8 years without facing to much problem. But on 2013 I migrate from prepaid to postpaid. The guy from reliance came to my office and collect the required documents for postpaid connection and he just sign me the documents and tell me he can fill the form by his own. In my bill I found the billing address is wrong, but never face any problem. In 2014 June I again migrated from postpaid to prepaid, after facing a lots of problem they start my no and its working fine. But on 07.08.2014 they terminate my no without informing me, when I called their customer care they told me to submit the address and identity proof documents again. When I visited their Reliance world, park street branch, Kolkata, they told me the address showing in their server was not matching with my submitted documents. The address showing in their server is my current office address, but in my any earlier submitted documents the address is same, then how the address showing in their server is my current office address. Now they tell me to submit the address proof according to their server. But how can I submit the address proof in this address as I am a only employee their, in my all documents the address given my actual home address. They also told me if I unable to submit the documents as what is showing in their server they will stop my service permanently. I never use any alternative no before. I am a sale engineer man, so my job is suffering a lot and if they terminate my no permanently it will very harmful to me. Please do the needful at the earliest. I am suffering a lot I need this no and I need my no is in working condition ASAP. Thanks & Regards, Biswajit Dey