Reliance Communications Limited — Non-receipt of 4g wipod

Address:	110077
Website:	rcom.co.in

I am using data card no. [protected] being post paid customer. I placed the order for wi-pod for upgrading it to 4g on 11th june 2016. During the process of payment the transaction failed and i was unable to make the payment for wi-pod 4g. During the process an order no. Ndyefhziu dated 11.6.2016 was generated. Thereafter, i tried again to purchase the wi-pod 4g but was unable to do so. Because on the next page the message was displayed that you have already purchased the data card and your data card has been dispatched. Then i waited for a week thinking that if i receive the data card i will pay for the same on delivery. After waiting for 6-7 days i wrote an e-mail to [protected]@relianceada.com on 17th june 2016 explaining the scenario. I also contacted on the toll free no.[protected] to provide me a solution or reset my account so that i can re-order for the wi-pod 4g. They just provided me some other nos. To contact [protected]/8/9, [protected], [protected], [protected]. But to my surprise none of the nos. Was contactable. Some do not pick the phone, some were always busy and some nos. Were wrong. Thereafter i e-mailed to [protected]@newtel.In and [protected]@newtel.In also but didn’t received any reply. Thereafter, i kept on shooting the e-mails on 25th, 27th, 28th, 29th, 30th june, 1st, 2nd july 2016.
Finally on 2nd july 2016 i received a reply from sonal pathak, officer - customer care, reliance communication limited. She again provided me with the same nos. And e-mails those are given above ([protected]/8/9, [protected], [protected], [protected] and [protected]@newtel.In / [protected]@newtel.In). I again wrote an e-mail to her on 4th july 2016 that i am unable to contact any of the nos. Reason already explained above. This time rajni vaswani, officer - customer care, reliance communications limited responded and stated that an executive will get in touch with me shortly. But i havn’t received a call or an e-mail from your side till date. Meanwhile, services of my datacard no. [protected] were stopped from 13th july 2016 from 9.00 am onwards. On contacting *355 they explained that i have been migrated to 4g plan. Though i don’t have the wi-pod 4g. On 15th july 2016 i contacted at [protected] and finally this time i was able to speak to an executive after around one month and 4 days. He told me that i am re-setting your account within 20 minutes and you can place the order for the wi-pod 4g. I waited but nothing happened. Having not been contacted by any executive or reply of my mail, i again e-mailed on 15th july 2016. But couldn’t got any reply till date. On 19th july 2016 i again e-mailed and also contacted the nos. [protected], [protected]. The executives on the other hand did not have any knowledge and were not able to clear my query. When i asked them to give me the no. Of any senior person so that i can talk they simply refused at the first instance and resisting they provided me those same nos. [protected]/8/9, [protected], [protected], [protected] which i had already tried and was unable to contact. The executives on the other side were very rude and had no knowledge or information regarding my query. The executive then told me to log in to www. Shop. Rcom.Co.In with my registered e-mail id and password as my data card no. I logged in but this time also i was unable to place the order. The site showed that “dear rajesh kumar yadav, you have already placed one order for this offer. To track your order, please click on the link sent to your registered email id., you have already placed one order for this offer and your datacard has been dispatched.
To my surprise i also saw that the company has increased the price of the dongle from rs. 899/- to 1599/-. Now it is not understandable that i am continuously trying to contact the company. I have placed the order on 11th june 2016 and thereafter i am continuously e-mailing to the company on 17th, 25th, 27th, 28th, 29th, 30th june, 1st, 2nd july 2016. But you replied only on 2nd july and 5th july 2016. My datacard connection was discontinued by the company on 13th july 2016. It seems that the company did not pay any heed to my complaint and keep on lingering my complaint as they already know that they are increasing the price of the wi-pod. They only replied when the price was increased. It is not understandable that what is the fault on my part and why should i pay rs.700/- extra for the consequences of the company. A mail sent on 17th june is replied on 2nd july. Phone nos. Are not responding/not contactable/wrong no./when ringing not picked up. What should a customer do. It is a position when the customer is purchasing a product from the company. If anything goes wrong after the purchase or he has to contact for any information i don’t know what will happen. I have again written mails on 19th july and 25th july 2016, but haven’t received any response yet.In all i have written more than 30 mails to the company from 17th june 2016 till date but no response.

Rajesh yadav
[protected]