Reliance Communications Limited — Pathetic services

Address:	New Delhi, Delhi
Website:	Rcom

Hello,

I am new customer of reliance gsm mobile services. I have a list of grudges related to customer experience in a short span of time. My experience with rcom so far is really pathetic. I seriously don't want to use and will never suggest anyone to use rcom services.

Formerly, I recharged with 219 Rs for 2g unlimited services that was overridden by 9 Rs recharge by mistake, rather scarcity of knowledge. Later, I came to know that my balance is zero, then I had a word with customer care executive and as per them some video service got activated(20 Rs) which was never initiated by me. I had 23 Rupees only(i kept for emergency calls) and you deducted my 20 rupees, 3 rupees got vanished as I didn't know my 2g unlimited pack has expired. Then later on I waved off everything and deactivated my video service and activated DND service.

Yesterday I recharged my mobile with 500rs (talktime) then, I recharged for 359 for 10gb 3g internet(super data offer) as I had a word with your customer executive, they said you can't recharge for 359 from our ussd code(*129#), you can done it by nearest retailer. I did the same. Now I have got 2gb 3g data(expecting 10gb) and again some video services have been activated now for 60 rupees, I don't know the use or meaning of this service and why the hell it gets automatically. I need the transaction I.d or interaction I.d for these services being activated without my concent.

Sir or whosoever is the concerned person, this is my harden earned money, now I want to know why they are deducting it, I have never recharged or requested for any service. Moreover, when I tried 155223, it says their is no VAS service activated, then why they have deducted 60 rupees plus their 3g service is not 3g. Most of the time, their ussd codes and 198 number don't work. I want my money back and I am tired of trying their numbers and I have mailed them as well but no use.


Please help and suggest me the possible solution.