[Resolved]  Reliance Communications Limited — Reliance Wimax Broadband - Ridiculous service, no followup and harassment

Address:

Bangalore, Karnataka

This is in continuation to my previous post located at reliance-communications-c854364. I received a call from Reliance Social Media team and the lady told me that she has escallated the issue to the customer care team and someone will call me back to sort the issue. I explained to her that I have been sent a legal notice and I have had to take 2 days of leave from work and I had to pay for a consultant to ask about the future course of action. I am not willing to bear these expences when it is not my fault. She said that she will call back to discuss the compensation for all this. After a few days I have received the following email: From: RCOMBB.[protected]@relianceada.com [mailto:RCOMBB.[protected]@relianceada.com] Sent: Thursday, October 17, 2013 10:58 AM To: Dikshit, Hemal Subject: RCOM Service Termination Letter Dear Customer, We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us. As requested, termination process is initiated for the subscriber ID[protected]. Kindly note the rental of your service will be stopped from 17/10/2013. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him. Kindly also note in the event of non return of this equipment, you will be charged 1500 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement. The collection of the equipment may take 7-10 days depending on your availability. You may contact us at[protected]toll free) or write to us at [protected]@relianceada.com for any clarification. Regards, Yours truly, Reliance Customer Care There is also a note on the previous post on Oct 28, 2013 by RDTVcare and RCOMcare stating "Dear Customer, We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist. Regards, RCOMcare" I checked my phone which was on and had a signal. There are no missed calls in the list and yet I am being told that they tried to contact me. I have immediately replied to their post stating "Please advice which number did you call since I do not see any missed calls on my phone. Call me on [protected] or [protected]." So far there has been no call back. This morning I have again received a call from Reliance about a pending bill payment. How many times is this going to go on for and how long does is it take for your company to sort out your own problem. Stop harassing me and I want to be compensated for all the problems, waste of time, effort, money, all the leaves I have had to take and cosultation fees. I want this fixed immediately.