Reliance Communications Limited — subscriber ID[protected] bill refund not yet received

Address:

Kolkata, West Bengal

Respected Sir, This is with regards the mail written to you organization on the 2nd June, 2014 for failing to refund the amount due to subscriber ID[protected]This is highly unprofessional on your organizations end not to provide any kind of reply towards the query I had raised in my earlier mail I'm re-writing the mail I sent previously and request you to take some action, else I will be compelled to write a complain against your organization in the Consumer Forum The following was sent to you on the 2nd June, 2014 Respected Sir, I was previously subscribed with your broadband Internet services and the following are my details of the same Subscriber ID :[protected] Subscriber Name : SAMIR SHAH Sir, I had requested for termination of the services and the same had been done from your end. I had received a termination mail from your end stating the following, "We acknowledge receipt of your request for termination of the service. We apologise for not meeting your expectation this time for the services provided by us. As requested, termination process is initiated for the subscriber ID[protected]. Kindly note the rental of your service will be stopped from 14/02/2014. Our representative will be visiting you for the collection of the equipment installed by RCOM at your premises for running the services. Please handover the equipment to him. Kindly also note in the event of non return of this equipment, you will be charged 1500 in the final bill which will be sent to you after collection of this equipment. Any unbilled usage will also be charged in this bill towards full and final settlement. The collection of the equipment may take 7-10 days depending on your availability. You may contact us at[protected]toll free) or write to us at [protected]@relianceada.com for any clarification. "But on 14th of March, 2014 I received a bill from your end stating that total amount due was -Rs.620.65 Upon speaking with the customer care, it was clarified that this amount would be returned back to me from Reliance Communication, but the same hasn't been done so far. I have called up your customer care a number of times and they keep saying that the cheque would be sent to me with 90 days. This period of 90 days has already been breached but there has been no communication from your end. Kindly look into the matter and resolve the same with immediate effect P.S: kindly find attached the bill sent from your end with this mail