Reliance Communications Limited — The worst internet service provider in this entire world

Address:

Bangalore, Karnataka

Hi, After great difficulty they installed my connection. The sales person had promised me a 12 Mpbs line when he collected the cheque and then the installation person said he can give me only a 4Mpbs line. i agreed as he promised me that i will get a speed between 3 to 3.5 Mpbs constantly. it has been a week and i am getting speeds between 512Kpbs and 1.5 Mpbs. i called and registered a complain (No :[protected] and they said they will send a technician to check it out. the technician by the name of Hanumanth called me( he didn't even come to my house) to tell me that there is no 4Mpbs speed in my area and i should change the plan. I decided to cancel and called the customer service and spoke to an person who had no knowledge what so ever about technology. he went on to tell me that he will take a request for cancellation and also argued with me that the speed i am getting is a proper speed. It seems that Reliance uses a 10:1 ration for connection used for residential purpose which means if you have 4Mpbs line anything above 400Kpbs is a proper speed.the connection will be cancelled in 9 to 11 days and i am to pay bill till they cancel it. i don't understand this, they say 12 Mpbs when taking the cheque, 4 Mpbs when installing it and 512 when you call to report slow speeds. it this the methodology they use to con consumers. I am wondering how such a bad organization is one of the leading brands in India. they truly operate with no considerations for customers. Afeef [protected]