[Resolved]  Reliance Communications Limited — Unfair charges deduction

Address:

131021

Sir, I have recharged my reliance GSM no. [protected] with Rs. 80 on[protected] and make deducted 9 Rs. for internet 2G 200 MB, and also my promo balance was available. Today my main balance is 17.330 and my promo bal is 19.500. Whenever I call it deducts from promo bal because its validity is till[protected]. For internet i have net pack. So its matter of thinking where my main balance gone cause it is 17.330 if all calls i did were deducted from promo balance. For the same i called customer care 1st time she said my system is not working call after 2 hour, i said to register complaint but she did not register. 2nd time again a lady could not give proper answer and kept call on hold saying it will take time to check but disconnected talking rudely and unnecessary answers. Why customer care always make fool of customer???
They give such a reasons which are baseless always. Govt. should make strict regulations & law for their unfair willingness with customer. Anytime they cut the balance and give reason we dont have info about or you must have use activating bla bla. Disgusting
Please solve the problem., i want to where my balance gone.
Thanks
Ajay
Sonipat
Haryana.