Reliance Communications Limited — Unwarranted blockage of services

Address:

Gorakhpur, Uttar Pradesh

I’m a Reliance Communications customer and using their Internet Dongle services of Netconnect+ through MDN number [protected]. I was using their plan “NCPLUSNEW_MyBestValue1GB”. On 9th August, 2014 I was offered a new plan from them on telephone which would give me 40GBs of Data usage for a monthly rental of Rs. 999/-. I gave my consent for the same and I was informed that it shall be activated w.e.f. 25th August 2014 (next billing cycle). However, on 26th August 2014 I received an SMS from the company stating that I have consumed 100% of my allotted quota and henceforth overage will be charged as per plan. Again on 1st September 2014 I received an SMS from the company thatI have consumed 1 GB more than the free allotted quota and hence my speed has been reduced to 144 kbps till next billing cycle. I lodged a complaint with Reliance (Service request number[protected] dated 01/09/2014) for the same and was informed that there was some issue with Data plan change and it shall be rectified within 24 hrs. However nothing happened for the next 3 days and the Service request was closed without resolving the issue. On 4th September 2014 I lodged another complaint (Service request number[protected] and was informed that my plan was successfully changed and there seems to be some other fault which shall take 48 hours (2 days) to be resolved. However, these 48 hours also lapsed and I was still not getting NetConnect+ services. I filed yet another complaint on 5th September 2014 (Service request number[protected] and was informed that my Netconnect+ services were disconnect and will have to be reconnected which shall take another 24 hours. But now, more than 36 hours later the services have not been restored and upon enquiry no information is being provided by the customer service representatives except that my request is “under resolving state and will take some time more”. Upon enquiry as to how much more time, there is no response. Further, since 5th september 2014 my access to “My ServicesCustomer CareTrack Service Request” has been blocked so that I cannot see the status of my complaints. A screen shot of this is attached. It has been almost 10 days since my services were blocked for no fault of mine and have not been restored. What do I do?