Reliance Communications Limited — won't solve my problem

Address:

Bangalore, Karnataka

This is to bring to your notice that the below mentioned MMS problem is reoccurring when I send one text message to one person its considered as sms and if it is sent to many people in one go, its charged as mms (both image attached) and when we contacted your customer care through your Vidyapeetha circle branch on 2nd & 4th november in bangalore we were told its a problem with handset(complaint 5 nov 2013), Manager: Mr. Chandra Paul who had taken 48hrs of turn around time for the resolution but no action taken so far).
If I put another SIM and do the same job of sending a single message to multiple people I am charged for only that no. of text messages. hence please rectify the problem at your end.