[Resolved] Reliance Communications — Lost my balance after using wifi

Elis Neha

from Mumbai, Maharashtra

Address:

490042

I have complained many times before about loosing my balance due to unknown subscribe/ activation of services, whenever i recharge my phone i get a message fro company about various services is activated. I have no idea why this happened. I tried many times to call customer care but every time either network is busy or the call just ends. Again with the same problem another problem has occurred. I am loosing my talk time balance whenever i use wifi. I had recharged my phone few days before only of rs 160 but when i used wifi. My balance reached to zero. This has happened to me several times. I request you to please do the needful.

Was this information helpful?

No (0)

Yes (0)

Aug 20, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Jul 11, 2017

Updated by Elis Neha My number is [protected]

Verified Support

Jul 11, 2017

Reliance Communications Customer Care's response Dear Neha,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Jul 13, 2017

Updated by Elis Neha Thank you for the prompt response. My balance is recovered,