[Resolved] Reliance Communications — Low Internet Speed | |||||
Hi, Poor internet speed, recharged my dongle ([protected]) for Rs. 797 yesterday[protected] and the speed is poor. This is happening 3rd time and customer care executive are giving the same old excuse ( Maintenance work is going on ). I am looking for a compensation or refund of money and request to take action against cheating company like this Regards, Girish Was this information helpful? | |||||
Oct 26, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Oct 18, 2015 Reliance Communications Customer Care's response Dear Girish, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Oct 21, 2015 Reliance Communications Customer Care's response Dear Girish, As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Cheers, Reliance Communications | |||||
 3 Comments | |||||
Comments
Hi,
There is no problem with the device, I checked it and one of your executives (Gowri ) told me that she will initiate refund if there is no problem with device. Please respect your words and return back my money.
There is no problem with the device, I checked it and one of your executives (Gowri ) told me that she will initiate refund if there is no problem with device. Please respect your words and return back my money.
Hi,
Yes it is been resolved only on 3rd of day recharge. Your executives told me that the problem is with your device and the network is fine.I even took my device to a shop to check as advised by your Technical Executive Gowri.She even promised me that she will refund the money if there is no problem with the device. I couldn't find out any problem with my device and the problem was with your network, as the speed is restored to promised speed.This problem had happened with me last time when I recharged for a 3 day pack by spending Rs.500.one and half day was wasted due to low speed and I couldn't completely utilize the allotted quota of Data.
It is a failure from your side, I had to suffer because of your technical issues and made me to invest my time and money . Kindly compensate me considering the hassles i had gone through.
Regards,
Girish
Yes it is been resolved only on 3rd of day recharge. Your executives told me that the problem is with your device and the network is fine.I even took my device to a shop to check as advised by your Technical Executive Gowri.She even promised me that she will refund the money if there is no problem with the device. I couldn't find out any problem with my device and the problem was with your network, as the speed is restored to promised speed.This problem had happened with me last time when I recharged for a 3 day pack by spending Rs.500.one and half day was wasted due to low speed and I couldn't completely utilize the allotted quota of Data.
It is a failure from your side, I had to suffer because of your technical issues and made me to invest my time and money . Kindly compensate me considering the hassles i had gone through.
Regards,
Girish
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Your executive contacted me and he is telling it could be device issue or network issue.I am pretty sure that device is working fine and its a problem with your network, since it happened earlier as well. Please take action to solve the issue.
Regards,
Girish