Reliance Communications Ltd — Notice[protected][protected] claiming non payment of closed connection 5 years ago

Address:

Bangalore, Karnataka

Hi,
This is Nithin, I had a reliance phone connection [protected] for account [protected].
I cleared all my dues in Apr2009 for Rs.1245 and closed the connection with Reliance as I was moving out of the city.
After sometime I get a bill for Apr 2009 stating that an amount of Rs 624.45 is pending and my account has been suspended due to non-payment of this amount. Subsequently after complaining to customer care I was told that they will look into the matter. After some years in 2011 a representative from Reliance called me saying I have a balance of Rs. 1228.46 pending against my closed connection. I asked the representative to verify the details as I had already closed the connection and send me a statement in this regard. He told me that there was no closure and my account was active till June 2009. The amount till June 2009 was amounting to Rs. 1478.46. In July 2009 they have deducted(adjusted) an amount of Rs.250 and the total outstanding was Rs. 1228.46. I told the representative that there has been a clear mistake from Reliance as I had closed the connection in Apr 2009 and this amount was not due in the first place. I clearly asked the representative to take this matter up with the concerned for correction and be nullified. After this I did not get a call from their representative but after 2 years get this lawyer notice. This needs to be addressed as I have tried my best to reason as to why I should pay for a closed connection, even after I have moved out of that city. This is my last resort, please help me resolve this at the earliest or I will have to take this up with the Consumer courts and with the Department of Telecommunications.
Regards,
Nithin
[protected]