[Resolved] Reliance Communications Ltd — Worst service

reliancejana

from Koelwar, Bihar

Address:	800013
Website:	www.rcom.co.in/Rcom/personal/home/index.html

My Reliance mobile number is [protected]. I am a customer of Reliance Communications from 20th Jan., 2015. From the beginning automatically from my account amount has been charged for VAS (Value Added Services) activation but I never activated any VAS manually and every time I called the customer care for deactivating all the VAS and start Do Not Disturb (DND) service. Every time they assured it will deactivated or I’m deactivating all the services and no services will be activated in your account. And after some days automatically VAS are activated. This is happening from last ten months (till today). Recently they are giving some service request numbers like[protected],[protected]. But also automatically VAS are activating. I am getting worst services from reliance communication. Can you tell me what the resolution is?

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Oct 17, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2015

Reliance Communications Customer Care's response Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Nov 08, 2015

Reliance Communications Customer Care's response Dear Customer,

As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,
Reliance Communications