[Resolved] Reliance Communications Ltd — Wrongly charging Rs 1226/- 51234 Premium value added service

sheetal vadalkar

from Raipur, Chhattisgarh

Address:

Pune, Maharashtra

I am using mobile number [protected]. My recent bill Mar-Apr 2015 showed that I have been charged Rs. 1226 towards value added premium service 51234. In fact I have never used this service neither opted for couple of months back similar incident happened when Reliance conveyed their apology and reverted charges back however this time again the same thing has repeated. In spite of complaint lodged with Reliance there response is you might have used the service whereas I am not mobile savvy and my mobile operations are limited to making & receiving calls and sms. Please help me in this regards. Pushpa A Kadagadkai

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Nov 15, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2015

Reliance Communications Customer Care's response Dear Pushpa,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications

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Comments

Reliance Communications Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Pushpa,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications