[Resolved]  Reliance Communications — Main balance deducted for no reason. first agreed to refund the money now denying to refund

Address:New Delhi, Delhi, 110006

On 16th aug my whole balance of ₹127 was deducted n when complaint the representative agreed that the network company made a mistake n the amount will be refunded within 24hrs. The rs no is[protected]. Now after 24hrs when i haven't received any amount back. N now they saying my balance was deducted due to usage of internet. Whereas i had net pack n the available net bal was 50mbs. This is outrageous
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Sep 18, 2016
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Aug 17, 2016
Reliance Communications Customer Care's response
Dear Afia,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications
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