[Resolved]  Reliance Communications — Message tariff..

Address:

Nashik, Maharashtra

Hello, my Reliance GSM number is [protected]. I had a sms pack of Rs. 12/- by which my sms tariff was cutted to 10 paisa per msg. Later on i came to know about the Rs. 149/- pack which gives benefit o[censored]nlimited 2g Internet and daily 100 msgs for 28 days. Before recharging with Rs. 149/- i have confirmed whether this new recharge of 149 will give benefits of 100 msg daialy with unlimited internet through customer care instead of my current msg tariff 10 paisa per msg. The customer care executives said, this recharge will give both benefits. The issue is about msg tariff. After recharging with Rs. 149/-, the messages was not charged as benefit of daily 100 msgs i.e. it worked for few days. But today, msg is charged with 10 paisa per msg. I'm not getting the benefit of daily 100 msgs. There should not be any charge for msg(upto 100msgs) as per the Rs. 149 plan. Kindly help me. As usual, when I tried to contact customer care helpline 198, i had to wait for a long time(more than half an hour) 2-3 times. But couldn't register a complaint. System Updation was the reson they told. 3 times have been trying to communicate with senior, but they dropped my call. Mow i can't contact customer care using 198 from my number. So, please help me as soon as possible. My another contact number is [protected].