[Resolved] Reliance Communications — mnp rejections

Hitsy

Address:	Mumbai City, Maharashtra
Website:	www.rcom.co.in

I have tried more than 5 times to port my post paid number [protected] from reliance communications to jio. However it is being rejected everytime for frivolus reasons.
The 1st time it was rejected on the grounds on outstanding due despite paying rs. 150 more than the bill amount.
The 2nd time it was rejected as there was an active value added service. Please note there was no such service on my number.
The 3rd time it was rejected because the call centre executive updated the status as i was happy & wanted to continue. On the contrary it was always mentioned that i wanted to opt out.
The 4th time it was rejected & neither the call centre nor the gallery knew the reason.
The 5th time it was rejected & they had not updated any reason on their system. They said the request was never presented which is a blatant lie.
Please advise how i can sue them for not allowing me to port out.

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Oct 14, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2017

Reliance Communications Customer Care's response Dear Customer,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications