Reliance Communications — mnp the issue

Address:	700203
Website:	reliance gsm service

My number is [protected], i am trying to make a mobile number portability reqest from mobile number to 1900 but every time "insufficient balance" message as a reply from 1901. I have pepper balance to reseat for pic but i had never received the code. Customer care department can contact me on my alternate number i. E. [[protected]]. As reliance is going to shut down it's 3g services from november 30, 2017 onward, hence i need to port my number immediately. Else i will loose my number which is more than 6 years old.