[Resolved]  Reliance Communications — Mobile balance wiped off & data services stoppped - suddently

Address:380052
Website:www.rcom.co.in

Hi

Today Afternoon, my phone was suddenly power Hanged & all my balance has been wiped off & data service also stopped. i have called several times to the relaince customer care dept but no body is able to resolve the problem.

SOme of the executive told you will get the balance soon & services will be active, but nothing happend till now.

After i call again than they were unable to provide the solution.

My contact no is [protected] - prepared reliance number,

date of incident - 3rd sep-2016

i have called customer care but no response from there side.

please revert back asap.

Another reference contact is [protected]
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Oct 7, 2016
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Sep 03, 2016
Updated by prashantjain2015
Hi Sir,

My mobile balance was suddently wiped off & Data service also suddendly.

The mobile balance was approx 200rs & data serices has been actiavted for 28 days. the data service is also stopped. i have called customer care no - they said the balance will be reverted back to you in some time. again i call another time they were unable to solve the compalin & revert back with solution. My mo no is [protected] - prepaid Reliance number.

it is really shocking & scary also as need to check if the number is hacked by some hacker - so please investigate & revert back ASAP.

alternate communication no - [protected].
Verified Support
Sep 03, 2016
Reliance Communications Customer Care's response
Dear Prashant,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications
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