[Resolved]  Reliance Communications — mobile bill - inclusion of advance rentals and change of plan in the bill without our knowledge

Sir / madam, we in the family holds reliance mobile numbers i. E. [protected] / [protected] and[protected] with post paid plans. I would like to inform you that this month's bill for all these numbers, the operator has on its own changed the plan and also made inclusion of advance rentals in the bill.
Sir, the operator has barred the outgoing called of my mobile no.[protected], although i made payment of monthly bill leaving aside the advance amount.

Sir, all these years we have been making payment every month without fail. However, it is very surprising to see the bill with advance rentals. I called the operator's customer care and appellate authority also. But they mentioned that i have to pay advance rentals and it will get adjusted next bill.

Sir, i wish to inform you that to pay the advance rental, from where shall i get the advance money. Sir, i cannot make advance payment and such practice of advance was never occurred earlier for bill payment. Sir, your kind intervention is requested as when i talked to office of appellate authority of operator, one ms. Sunita stated that until you pay the advance, you cannot port your number to other operator also.

Sir, i made the payments for the month leaving aside advance amount. Sir, this is totally not acceptable and the act of the operator forcibly imposing advance rentals in my all bills is incorrect.

Nevertheless, due to above queries faced by the reliance franchise, the nearby reliance franchise shops have been kept closed by the franchise due to public threat / commotion. Sir, the operator's customer care lines are always busy and the representatives without talking in between put off the phone mentioning i am not heard.