Reliance Communications — mobile bill refund of excess payment denied

Address:

Mumbai City, Maharashtra, 400050

Dear sir,

This is with reference to my mobile network service provider wherein i had requested for a port out and as per the mpn requirements
I was asked to clear the previous network provider bills i. E. Reliance communications ltd i was sent reminders in spite of this and i paid an additional sum of rs.440/-

The mail from reliance communications ltd dated 10 may 2017 clearly confirms the excess payment and had committed to pay within 60 days (Mail attached below for your kind perusal)

On reminding them after 60 days of non-payment i received a mail stating that since my services are terminated they cannot / will not process my payments.

I request your kind intervention in the matter my details are as follows

Name rishi h jaisinghani

Mobile no +91 [protected]

Relationship no.[protected]

Thanks and regards

Rishi jaisinghani

Mail received from reliance communications ltd.:-

Mail 1

Dear reliance user,

We acknowledge your e-mail dated may 09, 2017 for your reliance number [protected] and regret the inconvenience caused.

As per the details checked and verified in our records, the payment of rs. 440/- have been successfully updated on may 09, 2017.

Further note that the mentioned reliance number is terminated, hence the excess amount will be refunded through cheque / demand draft to the registered address within 60 days from the date of termination.

We thank you for the issue highlighted regarding payment reminder received even after making payment and take this as a feedback to improve our services.

Thank you for contacting reliance.

Warm regards,

Shreya g.
Officer - customer care
Reliance communications limited.

Mail 2

Dear mr. Jaisinghani,


We acknowledge your e-mail dated july 29, 2017 for your reliance number [protected]. We regret the delay in response.

I would like to inform you that you number has been terminated and due to number is terminated we are unable to provide you proper information.

Further if you have any information request you to please visit your nearest reliance store.

You may click on the below link for checking your nearest reliance store http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp

You can also sms store to 55444 (Postpaid) & 55333 (Prepaid) for nearest reliance store details. Sms is toll free.

Assuring you of best service always.

Thank you for contacting reliance

Warm regards,
Protuysh dhali
Officer-customer care
Reliance communication limited