[Resolved]  Reliance Communications — Mobile connection

Address:

Mumbai City, Maharashtra

Sir
I am holding two mobile connection with reliance ([protected] and[protected]) because of bad network and call drop issue i was opted to port out these connection but customer care retention team has offered me a good service with 4g plan and also offer veiver of latepayment charges of may month bills of my both connection and offer a plan of 897 for 4 months and my one connection ([protected]) got barred on the same day and i have converted another sim to 4g and i found that there is no improvement in network and call drops and i approached customer care and asked for cancellation of advance rental plan and the customer care person asked me to contact after 2 pm so that i can speak to retention team they can only change the plan and i approched retention team but they denied my request stating that there is no slot vacant in 299 plan and also i need to pay entire advance rent then only i can cancell the plan and at the same time the plan will change only at the time of bill cycle (But as per them they have changed the plan to 897 on a date other than bill cycle) and i came to know from them that there is no veiver request received by them and after june bill i havent receive any bill and the june month bill i have paid the entire bill including late payment charges which they offered me to veive off and from last few weeks my outgoing services are barred and i am getting continuous call from bill service to pay 1020 in [protected] and more than 1000 in [protected] for which no bill was generated and no confirmation on activation of new plan and now my both connections are disconnected and i approched so many forums of reliance communications for complaints bu no resolution (Check the trailing mails and contacted customer care team over phone so many time) and from almost one moth few days i have got out going and incoming service and now complete disconnection of phone please do the needful to cancell plan and give a bill with the days you have given service to me so that i can pay the dues and continue using as a secondary connection in base thariff and any clarity you can contact me in [protected]
With regards
Please dont call me and ask bank and card details in the early morning