[Resolved]  Reliance Communications — mobile no. [protected] services to be closed

Address:

Sonipat, Haryana

I am Ankush dahiya, mobile no. [protected] have applied for 2 times to port my no. but the process can't be completed bc'z you haven't closed my services . I have been waiting for more than a month & already paid my bill in advance.
As per the TRAI guidelines mobile no port request must be processed with in 7 days. Please do the needfull or i will have to take the matter with TRAI.

These are the instructions of TRAI
Q 1. A consumer has made a request for termination (closure) of the service. How long has he to wait? What about rentals and other dues?
A. The service provider shall terminate the connection within 7 days. They cannot charge rental or any other charges beyond the period of 7 days of request for closure made by the customer. Further, fresh bills shall be raised only after adjustment of the security deposit. The closure/ termination of service shall not be made conditional upon payment of dues/ bills/settlement of dispute. The outstanding amount of security deposits has to be refunded within 60 days of closure/ termination of service. In case of delay in refund beyond 60 days, a consumer is entitled to interest at the rate of 10% per annum for the number of days refund is delayed beyond 60 days.