[Resolved] Reliance Communications — Mobile prepaid balance debited without any reason - mob no. [protected] | |||
My Reliance GSM no. [protected] (Andhra Pradesh circle) Rs. 60/- deducted on4th 5th, 6th or7th march2016. When contacted 198 executive refused saying no amt is deducted and no records available more then 2 days old. Call was forwarded to senior Mr. Irfan . He replied presently System is not working hence not able to verify. Call again after some time. This same reply comes every time When V call to Reliance customer care. This is our experience more then 100 times. Frequently they deducted the amt and When V call them their executive /senior will reply in the same way. In January apps 70/- was deducted from my another no. [protected] (reliance GSM Andhra Pradesh circle) then also almost simillar replies where given. Besides this V r facing call termination problem frequently on both the above numbers Was this information helpful? | |||
Aug 8, 2021 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mr. Jain,
We have been informed by our customer service team that your concerns have been addressed. However, as per the confirmation received, the necessary waiver has been restored back to your account. Thank you for using our services.
Regards,
Reliance Communications
We have been informed by our customer service team that your concerns have been addressed. However, as per the confirmation received, the necessary waiver has been restored back to your account. Thank you for using our services.
Regards,
Reliance Communications
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+91 22 3037 3333
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Regret the inconvenience caused. We have arranged an outcall to understand and address your concern. Our team will get back to you by 08:30 AM tomorrow.
Regards,
Reliance Communications