Reliance Communications — Mobile recharge

sudhirdharadhar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400101

I had purchased a pack of rs. 47 for my prepaid mobile no[protected]. This pack entitle me to 1gb of 4g data, all reliance to reliance calls free, other calls at 0.01 paisa per second. These 3 benefits with a validity of 28 days.
Reliance has sent me an sms stating that they have recharged my account with only 100mb data for 7 days. No othr benefits.
This is not the first time. I have experienced this during my last recharge on 1st june.
My question: why am i made to pay for the calls/data usage during the days when the activation has not taken place; the services for which have been debited to my account.
Best,
Sudhir dharadhar

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Reliance Communications customer support has been notified about the posted complaint.

Jul 01, 2017

Updated by sudhirdharadhar I did visit the gallery near Kandivili east station yesterday and they have promised that I will get the data benefits in the next 48 hours. However I received an SMS stating that my complaint has been resolved and that I could approach the appellate . The complaint has NOT BEEN RESOLVED EVEN AS OF DATE.