[Resolved] Reliance Communications — My account is not being cancelled after repeated requests, reliance is now being a bully | |||
I haven't been able to use the service on my reliance dongle number [protected] since you have been trying to switch to 4G in Pune since October 2016, but foolishly have paid all my invoices. I've been trying to cancel my account since then, but your customer service refuses to take my requests - through multiple calls (in October, November, December & January), email (December - you want a copy?), application in store (October), all of it. Now in January, some poor advisor took in my request after I had to yell to make it happen. He assured me the account will be cancelled within 10 days. Now 1. Their customer service or collections whoever it is has been calling me to ask for a payment 2. For a service that hasn't worked in over 4 months 3. And somehow is able to show usage for a dongle that never connected in the last 4 months 4. Is REFUSING to send me an itemised bill showing proof of connection (because I know I've not been able to connect) when asked 5. Can't provide the service but wants the money 6. DOES NOT refer to previous notes on the account showing my multiple attempts to make the service work (Am I stupid that I'll call repeatedly to fix a service that was working?) Was this information helpful? | |||
Mar 24, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Feb 15, 2017 Reliance Communications Customer Care's response Dear Somil, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Feb 21, 2017 Reliance Communications Customer Care's response Dear Neelanjana, As per our discussion, we have resolved your concern and the necessary benefits has been posted to your account and the same will reflect in your subsequent bill. Thank you! Regards, Reliance Communications | |||
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
When i called customer care about this, they are saying to visit reliance store and store is saying that your number is active..but there is no network on my sim and please check the number ivr got who dial my number.