[Resolved] Reliance Communications — My plan has. changed without information

sharmagautam86

from Chandigarh, Chandigarh

Address:	160062
Website:	www.rcom.com

Hi,
My plan has been changed from 3G to 4G without my information..my earlier plan was 1198 after discount 599.Now the same has been changed 650, 4G plan. I have logged call in customer care but no solution till now.. my alternate no [protected]. I m not having even 4G SIM. I will go to consumer court if I will not any resolution..how can company change my plan with out user confirmation.

After speaking many times with customer care they are strictly denied to change my plan..they are saying that hum apko wo plan was nahi denge..aap Jo marzi kar lo.

Pls do the needful in urgent basis...and reverse my plan which was earlier.

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May 22, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2016

Reliance Communications Customer Care's response Dear Gautam,

We apologize for the inconvenience caused to you. Your concerns have been shared with our team and they will contact you to address the same.

Regards,
Reliance Communications

Sep 10, 2016

Updated by sharmagautam86 Dear Concerned,

I just forget to mention my Reliance mobile No please note my Reliance Mobile No is [protected].

My plan was changed on 02-09-16 without my information.

I have also visited your Reliance store however I have not get any positive response.

Please let me know whom I need to raise this query so that I can the resolution.

My mobile bill is getting increased day by day in the current plan.

Please do let me know who will responsible for my extra bill..and who will pay the extra bill.

The earlier plan which was I m having that was unlimited plan.

I want my previous plan back I.e Rs.1198/- and after discount it was Rs.599/- only.. otherwise i will not pay a singly penny.

Verified Support

Sep 12, 2016

Reliance Communications Customer Care's response Dear Gautam,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications

Sep 12, 2016

Updated by sharmagautam86 Dear Concerned,

My concerns is still pending...I have received a call from Mumbai however they are unable to provide me solution...they Clearly told me that we will not change ur plan... Please look into the matter and stop lying with customer that u have provided me solution.. I m still unable to know how can u change my plan into 4G without customer having 4G SIM and who has given u authority to change my plan.. I want my previous plan back my previous plan was Rs. 1198/-.. this is really a serious concerns.

Please look into the matter set and provide me solution asap.

Thanks and Regards
Gautam Sharma
Mobile [protected]

Sep 22, 2016

Updated by sharmagautam86 Dear Concerned,

It has been a more then 10 days from the date of my complaint and I am still awaiting for my response.. I don't know why you people are not responding my problem...and not providing me solution.

Awaiting for your earliest response.

Regards
Gautam Sharma
Mobile No: [protected]

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Comments

Praveen K Verma

from Mumbai, Maharashtra

Online Petition against the Unethical Practices adopted during RCOM 4g Migration
With every signature, email is sent to TRAI/DOT/Ministry
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"

praveen74

from Thiruvananthapuram, Kerala

They are doing this fraud to everyone. I have terminated the netconnect number [protected] on 18th june 2016 and confirmed the termination by calling their customer care (call recording available). One month later, i got a bill with a different tariff plan for my terminated number . When I call the customercare asking this they will disconnect the call ...Fraud management, Fraud cutomercare.. TOTAL FRAUD COMPANY

Thousands of poor people are being harassed and cheated by Reliance . We should unite and move together against this FRAUD COMPANY .

Please sign the petition to TRAI and Govt of India against Reliance Fraud
http://goo.gl/00AlIc