[Resolved]  Reliance Communications — MY request for Disconnection of my Post paid connection not actioned

Address:	New Delhi, Delhi, 110003
Website:	RELIANCE COMMUNICATONS

1. My reliance post paid number is [protected].

2. I requested for disconnection of my number on 25 Aug 16 through customer care number 198.

3. In spite of speaking to five persons and paying the balance due amount which was Rs.214.28 as of 25 Aug 16 as told by the customer care rep, the customer care persons were smartly putting me on hold and then cutting my calls. My service request number for disconnection of my above mobile number was not given. Immediately after that, the customer care blocked my number from contacting through 198 on 25 Aug 16, after I spoke to the fifth person to give the SR number. I sent an email complaint to rel com immediately, which was also not actioned telling that the content was blank. I had sent the full details in an attachment again. But I got no reply. But number continues to be active in spite my request to disconnect and take it back.

5. When I could speak to the customer care rep on 28 Aug 16 again, he said that there is no request pending for closing my post paid connection. He told me to pay the balance amount of some Rs. 90/- or so to take the request. I would like to state that I went through the same procedure even earlier on 25 Aug 16 and followed all the instructions and paid the balance outstanding amount of Rs. 214.28. After payment they told me to contact for taking the service request for surrendering my number. But when I contacted they cut the line. When I kept ringing up again to take the SR number, immediately to 198 4 2, which is the customer care for complaints, my call was getting disconnected automatically the moment I pressed 198 4 2 with a recorded message, "THANK YOU FOR CONTACTING RELIANCE CUSTOMER CARE". I tried to contact at least 10 times but i was not getting connected. Therefore I sent an email on the same day. But even that was unactioned.

7. This is a trick played by the company to dissuade customers from surrendering their post paid connections.

8. Later when I contacted the customer care on 28 Aug 16, they say there was no request. I told the customer care rep on 28 Aug 16 that I had cleared all the dues on 25 Aug 16 and requested for disconnection and sent an email also to that effect.

10. He was denying knowledge of anything. So I told him that I had paid all the dues and removing my sim card from my phone. If they charge me again, I am not responsible and disconnected my phone.

11. What the company did is illegal. No business ethics followed.

12. I am not responsible for payment of any further bills as the company is illegaly charging me for the services which I have requested to disconnect.

MY REQUEST IS:-

1. PLEASE DISCONNECT MY POST PAID NUMBER [protected] IMMEDIATELY IF NOT DONE SO FAR.

2. THE COMPANY SHOULD APOLOGISE IN WRITING TO ME FOR THE MENTAL HARASSMENT THEY METED OUT TO ME.

THANKS

V MOHAN