[Resolved] Reliance Communications — Negligence on the part of the company leading to major balance deduction.

Vidhi-mehta

from Mumbai, Maharashtra

Address:	400092
Website:	www.rcom.co.in

Dear sir/madam,

I vidhi n. Mehta your customer with the mobile number [protected] has been extremely disappointed by your service. As per the message received for the special offer with regards to data pack worth rs.93, the company has failed to provide me with necessary information which has caused me a major monetary loss. As per the special offer, i recharged my account with rs.93. Post 12 am, i was been charged my data usage. On complaining to the customer care, i was informed that data pack would not be valid for 12 am-4 am at night. Such negligence on part of the company has caused me a major balance deduction from rs.190 to rs.3. It was the duty of the company to intimate the customers about it once the scheme is activated.
Extremely disappointed by such deductions. Looking forward for a major action to be taken by the company in this regards.

Thanking you.

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Jul 19, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2017

Reliance Communications Customer Care's response Dear Vidhi,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Verified Support

Jun 14, 2017

Reliance Communications Customer Care's response Dear Vidhi,

Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary waiver has been posted to your account. Thank you!

Cheers,
Reliance Communications