Reliance Communications — net problem

Address:

Kolkata, West Bengal, 700042

Hello, i am a user of reliance number:- [protected]. I have recharged by net card and my normal balance, but still the net is not working. I am not able to check my net balance also. I tried to call the customer care, but it's down. Can you please help me out, what is the actual problem. I am facing the same problem for 2days. My net is off for 28 days, but i am not able to access that, already 2days gone. I am only able to use it for 26days. Help me out, otherwise i should port the number. I have used this number from a long time, but never happened anything like this before. I am quite frastrated, please let me know, what is the problem actually.