[Resolved]  Reliance Communications — Netconnect broadband: Pre-litigation case registered

Address:	Bangalore, Karnataka
Website:	www.rcom.co.in/

I had been using reliance net connect dongle from reliance with 599.- plan. from January 2015 onwards reliance upgraded my plan to 999/-(40GB unlimited plan) plan without my knowledge and has been charging me for the same. Even though the changed the billing plan to 999/- the actual plan benefits were not upgraded i.e. after 5GB usage the bandwidth was downgraded to 144kbps. Despite repeated complaints they did nothing to resolve issue, but instructed me to clean-up my PC and sorts of things without really trying to understand the issue. Initially I refused to pay the bill and they have disconnected my connection.
Due to some of the my work priority a network connection was badly needed for me and I have agreed to settle the bill and continue the connection with an oral confirmation from the Customer care that I will be getting full 40GB benefits as per the plan. But nothing improved and I have used the connection for 2 months from there on. I have again reported the issue to reliance and they involved the technical team into the issue and the issue has been rectified from their side and I was able to enjoy the full bandwidth of 40GB.
Since it was evident that it was error from their side I have called customer care and demanded the compensation for the excess bill I have paid from Jan 2015 till July-2015. They have agreed to take-up the issue but didnt either correct the bill or have given any resolution even after repeated calls to customer care. So I stopped paying the bill and they have disconnected the connection again.
Now I am getting pre-litigation notice from reliance as follows. How should I proceed?
I have all the mail communications to and from reliance customer care in this regard. Please help.

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Take Notice that plaintiff has instituted above Pre-Litigation Case (PLC) to (recover Rs.3650 /- amount from you defendant) seeking relief against you as stated in petition. Therefore, you are hereby directed to appear before the above Authority at venue Office of the Deputy Registrar, 1st Floor Conference hall, City Civil Court, Behind Cauvery Bhavan, Bangalore – 560 009 on 29.09.2015 sitting No.432/2015 between 11:30am to 4:00pm., In person or through your authorized representative so that, the Authority can conciliate between you and the plaintiff to settle the matter amicably, and once for all.


Relationship No :[protected]

Mobile No : [protected]

Amount Due : 3650/-


For any clarifications please contact [protected]@ [protected]
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