Reliance Communications — Network issue and wrong bills generated since 5 months

Address:

New Delhi, Delhi, 110025

Atahrul hasan
13 jul (8 days ago)

To customercare, rcomappellatea.
Dear sir,

Greetings of the day!

This is regarding complaint against wrong bill:/ poor network
Contact + 91 [protected]
Name atahrul kashif
Relationship no. :[protected]
Billing issue - (activation of national roaming plan 75)

First issue:-
Every month i have to call your executive to deactivate national roaming plan from my pack but always i get the result is negative can any one tell me how long i will have to suffer this issue.

I am totally fed up.

Second issue:- the area network jasola village pin code 110025. it's really pathetic there is no network.

Who will rectify this issue/ who will sort out?

Whenever i call your helpline from landline your ivr connected to prepaid helpline in spite of section of postpaid. this is very painful they put me on hold more than 10 minutes.

Sir tell me what is your strategy to handle this complaint? how to handle & avoid this issues. to retain the customer at least once in a month the concern person from your end should have call to check any compliant / request from customers. the people who is sitting in chair attending the calls they have no sense and baseless answers all time.

They even don't know product knowledge of tele-com once they failed to answer at this situation they tried to get rid of calls by simply saying sir "our system is down due to technical issue" i am pissed of by hearing repeated flop closing lines.

Tell me the time when you will deliver your service?

Regards
Kashif


Atahrul hasan
15 jul (6 days ago)

To customercare, reliance, rcomappellatea.
Reminder -1


Atahrul hasan
11:13 (14 minutes ago)

To customercare, reliance
Reminder 2