[Resolved]  Reliance Communications — Network not connected/used but billed every month

Address:Tirupur, Tamil Nadu, 641601
Website:[email protected],

I am Senthil mani & was using reliance 3G netconnect+ (#[protected]). In Feb 2016, it became very slow and was having poor net work.
So I complained to the reliance customer care number[protected]service request #[protected],[protected] etc) was not solved, so I could not use it.
Then after 2-3 months they wanted me to spend 2000Rs & upgrade to 4G, which I felt was waste of money, so I told reliance to disconnect their service through both customer care as well as their local dealer in Tirupur in pn road . They made me wait for longer times in phone/person and did not respond properly. But they kept billing me every month and i paid for 4 months even though I didn't use it. Later with out my consent/knowledge, they put me in higher tariff plan also.Now I have been asked to attend a lok adalat. Reliance can check my usage history from their records and I've not consumed any data. My contact number is[protected] and can I drag them to local court for giving false information and cheating?
+12 photos
Was this information helpful?
No (0)
Yes (0)
Mar 24, 2017
Complaint marked as Resolved 
Reliance Communications customer support has been notified about the posted complaint.
Verified Support
Feb 16, 2017
Reliance Communications Customer Care's response
Dear Senthil,

We regret the unpleasant experience and appreciate you for taking time to share the same with us. We have escalated your grievance to a specialised team. We assure you that they will look into the matter at the earliest and update you with a best possible resolution. Thank you!

Regards,
Reliance Communications
Verified Support
Feb 20, 2017
Reliance Communications Customer Care's response
Dear Senthil,

Our customer service team has informed us that your concerns have been addressed. Let us take this opportunity to assure you that we strive to provide you with the best of our services, at all times.

Regards,
Reliance Communications
Complaint comments 

Comments

I have recharged of 152 however I am not able to call either local nor std. My nuber is [protected]
Reliance Communications Customer Care's response, Feb 16, 2017
Verified Support
Dear Rahul,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Reliance Communications
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    59%
    Complaints
    22889
    Pending
    370
    Resolved
    12596
    Reliance Communications Phone
    +91 22 3037 3333
    +91 22 3038 3333
    +91 22 3033 3333
    Reliance Communications Address
    A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
    View all Reliance Communications contact information