[Resolved]  Reliance Communications — Network Problem to [protected] after conversion of CDMA into GSM

Address:

Mumbai City, Maharashtra

Please refer to your emails of 1-3-2017 and 9-3-2017. I once again reiterate as under:

"No Network Problem" continues from 4-1-2017 . After conversion of CDMA to GSM, I did not get network regularly. Every now and then, I have been complaining through emails but to no effect. I have been receiving stereotyped emails in reply, without applying mind.

Extract from Email of 1-3-17 from Smt. Priyanka Joshi and Shri Vinayak Ghare,
Officers - Customer Care, Reliance Communications Limited is reproduced below :

" Your complaint regarding (Network issue), has been registered vide Service Request ID:[protected] and same will be resolved latest by 03:47:32 March 04, 2017."

I also reproduce herewith the contents of my email of 8-3-2017:

"I have already informed you vide my email dated 2-2-17 and even earlier that there is 'active divert' of my No. [protected] to my another cell when no network. I am again informing this because you may be mistaken by a ring you get on calling my No. [protected], which is from my another cell.

I have already informed in my telephonic talk to Smt. Priyanka Joshi that I have noticed long back a display on my cell, "Simcard update started". It is evident that this network problem is not related to either location or congestion of network. Please stop
beating around the bush and befooling your customers. Time and again I have told you that this problem cropped up after CDMA was converted to GSM. Just think as to how many months this problem is going on reflecting your inefficiency !

I don't know, how long you will make me suffer. You assured us that the problem would be sorted out by 4-3-2017 but the problem is still continued as before for months-together! "

Regards

Prof. Mangesh Jambotkar

Vandana M. Jambotkar