Reliance Communications — New Broadband connection - Not working - worst customer care

Address:

Pune, Maharashtra

Customer No:[protected] Name: Pranav I have recently purchased a new broadband connection and in this short period of 1 week I have experienced a hell lot of problems which I had not never expected. First thing, I was promised that I will get working internet connection in 2-3 days, for which I had submitted the application on 29th of last month. That did not happen as installation itself took 7 days. I accepted this but still after this the problems continued. At the day of installation, it worked for a while at a speed of GPRS data on mobile networks.The next day it stopped working completely. I had to call customer care as the installation guy said that once it worked it's not my responsibility now. I got to know from customer care that my details were not updated so it will take 72 hours to activate the connection. I waited... On Friday night, I again phoned and they said there is some technical problem (an engineer need to visit my place) and they registered a complaint (with STA of 24 hours) for my problem. I waited at home the entire Saturday waiting for the guy to come but no one appeared. I called at 23rd hour and they said there was problem in entire Pune and you will get your problem resolved next day morning. On Sunday morning, I called again and guy named "Dharmendra" said it's the problem at server end and it may get resolved any time (THERE IS NO NEED OF VISIT). In afternoon I called again and guy named "Praveen" said there is nothing wrong at server end. (VISIT IS REQUIRED). I just need to understand what's the problem and why customers are treated this way. The customer care representative are like repeating machine "Please wait, please wait. We can't tell".