[Resolved]  Reliance Communications — New plan 399 activated but by previous plan 199 not ready to discontinue on prorata basis

Address:

Mumbai City, Maharashtra, 400014

I am using reliance since last more than 10 years just see my CAF information for details and my last 3-4 years records for billing receintly i have received call from your customer care for changing plan therefore on 18/04/207 i have immediate given instruction for chaning the plan but unable to accept request for closing Rs.199 plan thereafter the said customer care operater instructed me to call customer care for request for closing Rs.199 plan but on that day your customer care was not picking my call therefore on next day once again i tried for the call on that day i have made request for closing my Rs.199 plan on that day only the said customer care inform me that they shall sent Rs.199 bill in next month bill therefore i have inform him that as your company offering me same facility for same scheme and for the same they are charging Rs. 482 how they can charge me for same facilty double time. but the customer care unable to forward my request to senior official they simply instructed to compliant written on email given.
i am genuine customer do not want to go into litiation the question of Rs. 199 is not huge amount for your big company but your customer blundly deny my oral request for the said therefore once again it is my humble request is please look into present my compliant on urgent basis otherwise i have no option to initate legal action against your company for such small amount as you have sent me today bill and its due date is 02.06.2017 please reply on urgent basis and waiting for favourable reply.
I hope you will decide my complainant on priority basis.