Reliance Communications — No internet connection, but full billing for the whole month

Hi there,
I have been using reliance for past 1-2 years. I have been going good with their service, but not completely satisfied. But the past three months i am completely disappointed with their service and with the way they responded.

My billing day is 18th of everymonth and my fullspeed quota is 24gb. For the past three months, after using 50% of the day (Which is above 12gb), the net connection in pro3 mode will get disconnected, that will be after 10th of everymonth or even before that. It will get back to normal only after 22nd of that month.In those days sometimes i will be able to connect through 1x mode, sometimes that too will not. I will be out of connection for atleast 10days per month.

If i ask them waive the bill for the unused days, they will say that i have used more than 50% of the alloted quota, so no waiver, which in result i have to pay the bill completely for everything. If i ask them the reason for no connection, either they will say, the connection is fine in your area, the problem is only with yours or they will say 4g migration is the reason. Now i have spend more than 1000rs to get the new 4g dongle as they rushed me by saying i wont be able to connect with the current cdma dongle after a week. Its been 1 and a half month passed, still they are migrating. As usual i got my connection stopped today morning which was working fine till yesterday night.

Hope this is a reliance trick to charge us the full bill reducing our data usage. Any support for this complaint will be of very grateful.

And today morning i contacted their representative through live chat. See their irresponsible chat below.

Pradeep: hi
Reliance live chat: connection established.
Reliance live chat: initiating call, please wait.
Reliance live chat: welcome to reliance live chat
Reliance live chat: http://www.rcom.co.in
Reliance live chat: connecting... An agent will be with you shortly.
Reliance live chat: welcome to reliance live chat.
Shahnawaz: good morning pradeep, let me reconfirm your number is [protected], am i correct?
Pradeep: yes that is correct
Shahnawaz: how may i assist you?
Pradeep: i am not able to connect from today morning
Pradeep: there is no signal showing in any mode
Pradeep: till yesterday night it was working fine
Shahnawaz: kindly note we have upgrade our service to reliance 4g.
Shahnawaz: to use the service you will need to upgrade to reliance 4g.
Pradeep: i have already bought that too...
Pradeep: that is also not working
Pradeep: : (
Shahnawaz: have you taken the new 4g sim?
Pradeep: yes
Pradeep: bought wipod too
Shahnawaz: may i know the 4g sim number?
Pradeep: the same
Shahnawaz: i will required the 19 digit sim number?
Pradeep: i don't have that handy
Shahnawaz: i will required the sim number to provide you the status.
Pradeep: can you please be online for a minute?
Shahnawaz: okay.
Pradeep: thanks
Shahnawaz: please provide the sim number?
Pradeep: yes one min, i am getting it from my home
Shahnawaz: okay.
Pradeep:[protected]
Pradeep: you there?
Shahnawaz: yes
Shahnawaz: your request to migrate in 4g is in process.
Shahnawaz: once the number will get migrate to 4g you will able to use the service,
Pradeep: how long will it take?
Pradeep: hello?
Shahnawaz: it will get migrate as soon as possible.
Pradeep: ok but that is not my concern at the moment. I want to be able to connect through netconnect datacard till it get migrated
Pradeep: but it is not connecting from today morning.
Pradeep: what happend?
Shahnawaz: the cdma service has been stop in your circle due to which you are not able to use the service.
Shahnawaz: once the number willl get migrate you will able to use the service.
Pradeep: when the cdma service has got stopped?
Shahnawaz: few days back we had started 4g in your circle.
Shahnawaz: your number will get migrate as soon as possible.
Pradeep: yes i got that news yesterday itself from one of your another agent.
Shahnawaz: once its done you can use the service.
Pradeep: when the cdma service has got stopped?
Pradeep: what as soon as possible? You dont have definite date or time?
Shahnawaz: currently i will not be able to provide the time frame for the same.
Pradeep: you will not answer this question?
Pradeep: when the cdma service has got stopped?
Pradeep: why you are skipping this question?
Shahnawaz: we don
Shahnawaz: we don't have the information about date.
Pradeep: then how do you know the service has stopped?
Shahnawaz: as we had got the update for the same.'
Pradeep: i have been using that cdma till yesterday.
Shahnawaz: few days back only the 4g has been started.
Pradeep: but you are saying that service has stopped and you don't know the date
Shahnawaz: your number is been in process to get migrate to 4g.
Pradeep: this is not a fair answer
Shahnawaz: request you to wait till it get convert to 4g,
Pradeep: i have to wait without internet connection?
Pradeep: you guys will charge me the full bill, as i have already used more than 50% of my quota
Pradeep: is this a trick to reduce my usage and charge me the full bill?
Pradeep: everymonth the same is repeating
Pradeep: once i have used more than 15gb the net connection stops
Pradeep: you people will say we are migrating since june
Pradeep: if i ask for a bill waiver for the not used days, you will say that i have used more than 50% of quota, so no waiver
Pradeep: why do you expect us to pay in full without using the complete package?
Pradeep: is this fair
Pradeep:?
Shahnawaz: the 4g has been launch few days back.
Pradeep: what a wonderful answer for my long query???
Pradeep: keep it up.
Pradeep: you left the chat???
Shahnawaz: i am online.
Shahnawaz: till the cdma service will not stop you will not be able to activate the 4g.
Shahnawaz: you will not be able to keep both activate.
Shahnawaz: as now the cdma has stop the 4g will get activate soon for your number.
Pradeep: ok
Shahnawaz: csr took termination request as per process.
Shahnawaz: please ignore the above line.
Shahnawaz: to use the service you will need to upgrade to reliance 4g.
Pradeep: ok
Shahnawaz: is there anything else apart from this i may assist you with?

Pradeep: you dont need to assist with any other thing, as i was very pleased with the beautiful way you assisted me with this concern. Anyways thanks
Shahnawaz: thank you for choosing reliance
It was a pleasure to assist you.
Have a pleasant day.
Reliance live chat: chat disconnected