[Resolved]  Reliance Communications — No network in my reliance 3g gsm prepaid number from 14th dec, 2015

Address:	Ranchi, Jharkhand, 834002
Website:	www.rcom.co.in

Reliance Number:
GSM 3G prepaid Sim
Alternate Number:

Nature of Complaint: No Network, Service Disruption

Respected Customer Care team,

14th December, 9:00 A.M.- My reliance 3G gsm prepaid number "" went networkless from 14/12/2015, around 9 AM. The sim is in the name of Nityanand. I literally tried everything, tried it in multiple devices, changed the settings but all in vain.

14th December, 5 P.M.- Finally I took my sim in the nearest reliance store in Ashok Nagar, Ranchi. He checked it for an hour and finally noted down my number and told me that the network will be back within 24 hours.

15th December, 6 P.M.- Next day I went to the store again and after verifying about an hour he declared that the sim is damaged and told me to change it for an amount of Rs.50/-

15th December, 8:30 P.M.- I waited for 2 hours, but the network was not yet back. So I went to Reliance Store, Hinoo but unfortunately it was closed.

16th December, 11 AM- Next day, again I went to Reliance store (Sharnam Complex), Hinoo. There a man checked my sim for about half an hour, noted down my number and assured me that the network will be back within 24 hours.

17th December, 11 A.M.: After 24 hours, I again went to the store, the man was no longer there, a guy checked my number & told me to recharge with Rs.11. I did whatever he said to get my number working. He told me that the network will be back within 48 hours.

17th December, 2 P.M. : Still not satisfied I went to Reliance Store, Gopal complex, there the girl even don't know to operate a windows phone. I helped her out. Still she had no clue what she was doing. Finally she noted down my number and told me that the network will be back within 8-10 days. Disgusted with the pathetic response, I checked in couple of more small reliance store but observing that they dont have a clue & know nothing except manual settings, I finally went to Reliance Head Office, Kanke after exploring whole of the city, getting wet in rain, wasting my fuel and taking leave from my office.

17th December, 4 P.M. (Reliance Head Office)- These people were quite nice, they noted down my contact number, problem and address and listened to my problem. They checked my number in their computer and declared that the recharge of Rs.11 is not showing. He told me that the Reliance Store, Hinoo has not yet recharged my number and advised me to go to them and confirm the recharge. Once the recharge is done, my network will be back within 24 hours. He provided me with a landline number of the office.

17th December, 6 P.M.- I again went to the Reliance store, Hinoo but three madams sitting there said that your number has been recharged but it will not show in the computer and added that they cant do anything and my network will be back after 24 hours. Don't know what to say, I simply walked out of the store, with a hope that they might have recharged and may be my network will be back after 24 hours. The time period of 24 hours is about to get over in an hour but my network is not yet back. I have recharged this number with an amount of Rs.600 about a month ago, but now I am unable to use it as its network is gone.

18th December, 7 A.M.- Till Yesterday while calling in my reliance number the voice use to say "the number you are trying to call is switched off", from today it says "Please check the number you have dialled". I don't know what the heck is going on. I tried everything literally possible from mailing to customer care numerous times to visiting every Reliance Store in my city and meeting them in person, but nothing helped till now.

18th December, 10:15 A.M.- I tried 100 of times but the landline number given to me by the head office customer service guy[protected] is switched off. I don't have any more energy or patience or time to skip my office work or money left to waste and go daily begging them to help me and get their false assurance and pathetic response in return. Still I will go one more time later in the day to Reliance Store (Sharnam Complex, Hinoo) to request and beg to resolve my issue and get humiliated for the final time.

Finally I will request you or you can say beg you to fix it as soon as possible. Your early response & promt action to this matter will be highly appreciated.

All I can say is, my family is using Reliance service from the day way back it was first launched and used to promote others to go for it. But after receiving this kind of third class network and fourth class service. I really doubt that we are going to continue with this kind of service in the near future.

Have a nice day.

Regards,