[Resolved]  Reliance Communications — No Network Service for last 2 days

Address:

Mumbai City, Maharashtra

I have been using your service in the Bangalore circle for over a year on my GSM number [protected]. I have moved to Mumbai a few months back and once the National MNP was introduced I visited the Reliance Store in DN Nagar Andheri West and submitted the documents required for MNP and changed my circle to MUMBAI still retaining my Reliance service and number. There was some confusion during activation and after numbers calls your customer care finally managed to activate my number in Mumbai on the new SIM card. For the last 2 days my outgoing has been barred without any intimation. I called 198 and I was informed that I need to resubmit my ID and address verification documents to the same Reliance Mobile store which I have already done a month back. I am travelling on work and not in Mumbai but still got in touch with the store and did the needful. Since yesterday my incoming also has been barred and since this is my main number for communication it is causing me extreme inconvenience and loss in business. I have already called 198 numerous times and even the Reliance Store in DN Nagar. The only response I get is that it will be done soon without giving me a definitive timeframe. Please look into the matter immediately as I am going through a lot of problems because of inefficiency of your staff firstly by not updating the documents when I submitted initially and also their incapability to solve the issue even the second time.