[Resolved] Reliance Communications — No refund provided for 30 GB balance available in my 3G account after 4G upgrade | |||
You people have gone in for a 4g upgrade without any proper intimation to customers. One fine day, i just try to connect and find the server is not reachable. I tried calling customer care, nobody answers. I waited for 1 week and later googled and found out about 2g network shutdown. There is lot of misleading information. I have a prepaid balance ([protected]) with 30 gb balance and validity till dec 2016. The automated customer care announcement says you will get unlimited internet access till the end of this validity period if i upgrade to 4g. When i visited the reliance store office, they say no such option is provided. After being a customer for 7 years no i have lost respect for your company. You have misled me to recharge and get my money locked. U are also not providing a carry over if we upgrade to 4g. Please refund my money or provide an alternate carry over option. Disgusted with your service. Was this information helpful? | |||
Sep 25, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Aug 20, 2016 Reliance Communications Customer Care's response Dear Sujatha, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications | |||
 2 Comments | |||
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Please sign this online petition against RCOM 4g migration issues.
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"
With every signature, email is sent to TRAI/DOT/Ministry of Communications
DirectLink: https://www.change.org/p/trai-must-act
Alternate Way:
1) Go to change(dot)org
2) Search this petition "TRAI must act against Reliance Communications"
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https://www.change.org/p/trai-must-act-against-reliance-communications-for-duping-customers-during-their-4g-upgrade