[Resolved]  Reliance Communications — Non delivery of service

I have bought a reliance netconnect with 3 months advance payment on 18th of Dec 2013 in the post paid scheme. 1) The Internet kept disconnecting every 10 min. Ever since the day I purchased it, I have made complaints and emails to netconnect.[protected]@relianceada.com regarding this. But no action is taken place till today. 2) I have made a request for a top up of 5GB on 11th of Jan 2013, Reliance customer care claim the request is success and 5GB of data transfer is allowed for the billing period with 3.1Mbps speed. But this has not happened. I am making calls from 11th of jan 2013 and mailing every day to netconnect.[protected]@relianceada.com and till this date(18th of jan 2014) the 5GB top up is not activated. 3)On 16th of Jan 2014, the customer care tells me that the extra 5GB of data is used without me actuallz using it since I never had it. The reliance site on 16th of Jan 2014 shows my data usage is 6, 555.94 mb from 25th of Dec 2013. How can the total of 10GB(5GB + the 5GB top up) can be finished with 6, 555.94 MB? 4)On 18th of Jan 2014, the net stop working even though that i paid for 3 months in advance. The customer care claims i have given a request to change from postpaid to prepaid. I have not made a request for the same. How can it be possible for someone to process a request that has never been placed without being willing to show proof of the phone conversation in which they claim that I have made such demand?