[Resolved] Reliance Communications — Non-intimation of change in Dongle plans

k bhat

from Delhi, Delhi

Address:	Mysore, Karnataka, 570020
Website:	reliance communications

The reliance 10 GB/month 3G dongle plan was converted to 2GB 4G plan in Aug-Sept 2016 without any intimation to me, neither by mail, text message or by voice call. The customer service people also have been least co-operative! The girl didn't let me know why my dongle wasn't getting connected and said maybe I've used up all the data.
My bill for Sept has hence come more than double of what I used to pay and for so less data!!
Why was I not intimated? This is not the way to conduct business!

I am not willing to pay more than I've used. I've been treated unfairly and I want a fair resolution of the issue.

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Nov 30, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2016

Reliance Communications Customer Care's response Dear Mr. Bhat,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications