Reliance Communications — Non-Refund of excess mobile charges

Hi,

I'd like to escalate the issue of my pending refund from Reliance Communication for my Reliance mobile.

I had a Reliance Postpaid connection, I got it converted to prepaid by paying all my dues. However, my bill was also deducted from my credit card as I had set my Reliance bill for auto deduction.

I have raised the concern with the customer care and escalated it further but it seems that they are not willing to refund this. I can provide all the communication I had with them and their appellate authority during last 4 months. This has consumed a lot of my time and energy.

Please can you take action to get this resolved at the earliest.

Thanks in advance!

Regards,
Vineet Sharma