I have a Vodafone postpaid number and on 17th march 2015, Tuesday, when i was making a payment to pay my bill through Mobikwik App, i paid it to reliance communications by mistake.
but since i have a Vodafone number payment should be cancelled, but rather it was processed and my money was deducted and a payment was made to reliance.
the amount was 550 rupees.
the very next day when i went to the reliance communications head office, the customer service provider told me that the money would be refunded within 45 days by cheque or by draft.
but until now, i have not received any amount by any means.
again 2 months later, i went to the reliance communications head-office, an they told me that you can get your amount transferred to any other reliance postpaid number but when i told them to do so
they told me to come back again tomorrow since the servers are not working.
so i went there next day also
and then they told me that it is not possible and you cannot get your amount back.
i even talked to the reliance customer care
and the also told me that the amount should be credited back to you .
but it's been more than 7 months and i have not received any amount by any means.
i am also attaching a screenshot of my phone which clearly shows that payment was made to reliance on 17th march.
i want the refund of my money and also they should pay me more than double for the time i have wasted and for the inconvenience that i had during all this period.
thank you
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