Reliance Communications — not able to port my reliance mobile number.

Address:

Mumbai City, Maharashtra, 400089

I purchased my no [protected] in april, 2017.

Due to the stupid network i wanted to opt for mobile no portability but as i send a message "port [protected]" at 1900, my balance is deducted and i get a new message from 1901 that says "dear reliance customer, your request could not be processed please try after any time. Thank you."

After there has been no change in the message after my 100 tries and 2-3 months of calling uneducated customer care number and visiting customer care center in mumbai.

I sent an email to the reliance office about the situation.
They assured me that they will solve my problem but still its been almost 2 months and they have not contacted me.

I have still not got that upc so someone having authority do contact me.