[Resolved] Reliance Communications — not giving special offers benefit

danish_aziz18

from Ajmer, Rajasthan

Address:

Ajmer, Rajasthan

got a sms to my mobile no [protected] from reliance official that in the recharge of 177 i will get 1gb 3g data and unlimited whatsapp, twitter and facebook for 21 days. so i recharged on 2nd may, i got sms that recharge of 177 has been done enjoy 1gb 3g data and unlimited whatsapp facebook twitter for 21 days. but when i check my data bal it shows 500mb only and it got finished within 3 days i used only 500mb and since now i cant surf internet even not fb twitter and whatsapp which should work as said unlimited fb twitter facebook. i tried to complaint customer care but they always said that they cant help me as the server is busy or they have some technical issue, i am getting these excuses from last two weeks and now i am unable to talk to customer care as the call will be auto disconnect when i choose to talk customer care. after that i got another sms that in 18rs you will get 5gb data for 28 days i recharged but i got only 120mb for a day validity so this was second time i dint got benefit which was supposed. plz solve my issue. thanx. my contact no is [protected]

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Nov 8, 2016

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

May 19, 2015

Reliance Communications Customer Care's response Dear Danish,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Verified Support

May 24, 2015

Reliance Communications Customer Care's response Dear Danish,

Our customer service team has informed us that your concerns have been addressed. However, as per the details, the necessary waiver has been posted to your account. Thank you!

Cheers,
Reliance Communications